ITW Deltar is committed to responsible privacy practices, and to complying with the National Privacy Principles contained in the Privacy Act 1988 (Cth) and all other applicable legislation governing privacy.
This Privacy Policy sets out how we manage personal information – that is, how we collect personal information, the purposes for which we use this information, and to whom this information is disclosed.
By providing your personal information to us or by using our website, you are deemed to agree and accept this Privacy Policy.
We may change our Privacy Policy from time to time at our discretion and without notice.
1. What is personal information?
Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained.
The information we collect will vary depending upon the circumstances, but we will only collect information about an individual where there is or there is potential for a business relationship. This may include a person's name, address and contact details.
2. Why do we collect personal information?
ITW Deltar collects personal information from our employees (existing and future), customers, contractors and suppliers, or employees or officers of its customers, contractors or suppliers, for purposes relating to the products and services we offer.
3. How is personal information used?
We use personal information only for the purpose for which it was collected, such as:
· Responding to enquires regarding any product or service you have requested
· Receiving feedback and dealing with complaints
· Processing orders and administering accounts
· Providing customer support
· Applications for employment
· Marketing and promotional activities
· Product development and market research
· Meeting our regulatory and legal obligations
4. How does ITW Deltar collect personal information?
Where possible, ITW Deltar will collect your personal information directly from you. This may take place in a variety of ways, such as when you give us a written order or ask us to provide a product or service over the telephone or internet.
We may collect personal information you provide via our website. This may be as a result of information you request via our website. This information is collected by us for the purposes of dealing with your request. We may not be able to deal with your request without this information. We may use cookies, tracking or other devices to store your personal information.
Regardless of who provides personal information to us, it will always be handled in accordance with this Privacy Policy and the National Privacy Principles.
5. Do we disclose personal information to others?
In providing you with a product or service, we may sometimes need to disclose personal information to others. For example: related bodies corporate of ITW Deltar, parts suppliers, insurers and financiers, or a third party service provider who is contracted by us to provide a particular service on our behalf.
Those contracted parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them.
Sometimes the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency such as the Australian Taxation Office.
We may also disclose personal information where the individual consents to us doing so. Consent may be written, verbal or implied from your conduct.
6. What do we do to make personal information secure?
At all times, we take great care to ensure that personal information is protected from unauthorised access, use, disclosure or alteration. Only properly authorised employees of ITW Deltar are permitted to see or use personal information held by ITW Deltar and, even then, only to the extent that it is relevant to their roles and responsibilities.
We take reasonable efforts to ensure any personal information collected via the internet is held securely in a manner appropriate to the nature of the data. If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes. Although we take steps to protect information sent by email, email is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by another means.
7. Is personal information up to date?
We rely on the personal information we hold to be accurate, complete and up to date so we can conduct our business. From time to time, we will ask you to tell us or if we are notified that the information is not accurate, completed or up date, we will take steps to ensure that it is corrected or the changes to the information are noted.
8. What do we do with personal information when it is no longer needed?
We destroy personal information if it is no longer needed for the purposes it was originally collected and we are no longer required by law to retain it, using secure methods to destroy or de-identify it. This includes all hard copy documents and all electronic information.
9. Do we allow access to personal information?
In most circumstances we allow an individual to access the personal information we hold about them. There may be exceptions to this right so access may be denied where we feel the information available:
· Would reveal information that is commercially sensitive or which involves another person,
· If we consider the request to be frivolous or vexatious, or
· If we are legally entitled to do so.
If we refuse your request, we will provide you with our reasons for the refusal as relied upon under the National Privacy Principles.
10. What is our procedure for handling privacy enquires?
Any questions or enquires relating to our Privacy Policy, practices or procedure including access to personal information or amendment to information should be directed to:
The Privacy Officer ITW Deltar PO Box 172 Oakleigh MDC Vic 3166 Telephone: (03) 9579 5111We will investigate any query or concern and advise the steps we take to answer or resolve it.